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By: Guillermo Salazar • 13 May 2024

Remote Selling for Real Estate: Are your tools creating risk?


The New Era of Home Buying

The landscape of home buying is transforming, with a significant rise in remote purchases. Especially in developments targeting investors, 30-40% of transactions are now conducted without the buyer ever setting foot on the property. This shift, driven by advances in technology and changes in consumer behavior, represents a pivotal moment for the real estate and home building industries.

The Remote Buying Surge

As technology integrates deeper into our daily activities, its impact on traditional industries like home building is profound. Buyers, from across the country or even abroad, are increasingly comfortable making major purchases remotely. This trend is not only confined to individual buyers but is also popular among investors looking for properties in promising markets. Such developments indicate a growing market segment that demands attention.

Heads up on some of the risks:

While remote selling offers unprecedented convenience and access, it comes with its own set of unique challenges and risks:1. Lack of Emotional ConnectionThe absence of face-to-face interaction can significantly diminish the emotional connection that often influences buying decisions, particularly in large investments like home purchases. Remote interactions may fail to convey the warmth, trust, and immediacy that personal meetings foster, potentially making buyers hesitant and less committed.2. Lack of Standardization in Sales ExperienceWithout standardized procedures, the sales experience can vary greatly between clients, leading to inconsistencies in service delivery. This lack of uniformity can result in a professionalism gap, where some buyers may not receive the same level of information or engagement as others, affecting their overall satisfaction and trust in the seller.3. Video Mediums Can Be DistractingWhile video calls and virtual tours are essential tools for remote selling, they can also introduce distractions that detract from the effectiveness of communication. Background noises, poor video quality, interruptions, and other visual elements can divert attention from the crucial aspects of the home or the details of the transaction.4. Risk of Miscommunication and Overlooked DetailsCommunicating through video and digital means makes it easy to misinterpret property details or to omit important information. This risk is heightened with high volumes of client interactions, where key details may be glossed over or lost amidst numerous virtual meetings. Such miscommunications can lead to misunderstandings about the property's features or terms of the sale, potentially leading to buyer dissatisfaction and legal complications.

Enhancing Remote Selling

To optimize the effectiveness of remote selling and mitigate its challenges, consider the following strategic actions. 1. StandardizationCreating standardized protocols for video tours and client interactions ensures that every customer receives the same level of professionalism and comprehensive information. This consistency helps in building trust and reliability in the remote selling process.2. Recording PracticesRecording virtual tours and sales calls can be a valuable tool for review and improvement. It allows sales teams to analyze interactions and refine their approach. However, it's crucial to adhere to privacy laws and obtain & log necessary consents before recording any interaction.3. Scoring and Quality AssuranceImplementing a scoring system for sales interactions can help maintain high quality and customer satisfaction. Regular audits and quality checks based on these scores ensure that the sales team meets the set standards, helping to identify areas for training and improvement.Future-Proofing Home SalesThe ability to sell homes remotely is becoming an essential skill in the real estate industry. By embracing these strategies, professionals can not only overcome the barriers associated with remote selling but also enhance the buying experience, thereby increasing customer satisfaction and boosting sales.We invite industry professionals and potential buyers to consider these approaches. Whether you're looking to buy your next home or seeking to refine your sales techniques, embracing these strategies can make a significant difference in the digital age of home buying. Share your thoughts and experiences with us, or reach out to learn more about implementing these strategies in your operations.

Our mission is to simplify the homeowners & home builders customer experience. Let Iris do the work.

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