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4 ways automation is helping service companies do more with less

By: Kristen Gray • 04 May 2022

Product support companies are feeling the strain of a labor shortage at the same time as the demand for customer support has skyrocketed. Our goal is to change that. There’s no effective way to significantly save time, costs, and improve productivity without AI.

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Self-service options have become the norm, and for good reason. Consumers are comfortable using text and video instructions to guide themselves through installations, repairs, and more. But what about those issues that still require expert supervision?

When the shift to remote service happened, the benefits realized were above and beyond what field teams were expecting. Not only were inspections completed with the same efficacy, but with less time and costs wasted, and more data uncovered.

ICwhatUC, a leader in data-powered work solutions for enterprise field service teams, has announced an integration with Salesforce to laICwhatUC, a leader in data-powered work solutions for enterprise field service teams, has announced an integration with Salesforce to launch instant remote support through the CRM leader’s platform.unch instant remote support through the CRM leader’s platform.

Support your customers remotely at their time of need

Calgary-based tech startup, ICwhatUC, has recently secured an additional $1.3M CAD ($1.1M USD) of funding in their spring raise. The round was led by Tom Williams’ venture fund, Heron Rock.

Service providers need to take a holistic view of how they deliver services to customers - often called the “enterprise experience”. Here’s what that enterprise experience looks like and how it makes life a lot better for customers and employees alike.

In the old way of delivering service, truck rolls were a revenue generator. But with changing customer needs and increased technological capability, it’s time to question both the real costs and the future necessity of truck rolls.

Craft your experience with ICwhatUC