Featured Article
4 ways automation is helping service companies do more with less
By: Kristen Gray • 04 May 2022
Product support companies are feeling the strain of a labor shortage at the same time as the demand for customer support has skyrocketed. Our goal is to change that. There’s no effective way to significantly save time, costs, and improve productivity without AI.
3 simple steps to provide more effective customer support
By: Kristen Gray • 09 February 2022
Self-service options have become the norm, and for good reason. Consumers are comfortable using text and video instructions to guide themselves through installations, repairs, and more. But what about those issues that still require expert supervision?
Remote virtual inspections: The industry's new best practice
By: Kristen Gray • 21 October 2021
When the shift to remote service happened, the benefits realized were above and beyond what field teams were expecting. Not only were inspections completed with the same efficacy, but with less time and costs wasted, and more data uncovered.
ICwhatUC partners with Salesforce to provide seamless data-powered remote assistance
By: Kristen Gray • 25 September 2021
ICwhatUC, a leader in data-powered work solutions for enterprise field service teams, has announced an integration with Salesforce to laICwhatUC, a leader in data-powered work solutions for enterprise field service teams, has announced an integration with Salesforce to launch instant remote support through the CRM leader’s platform.unch instant remote support through the CRM leader’s platform.
Support your customers remotely at their time of need
ICwhatUC raises $1.3M CAD to advance AI capabilities of visual assistance platform
By: ICwhatUC • 19 August 2021
Calgary-based tech startup, ICwhatUC, has recently secured an additional $1.3M CAD ($1.1M USD) of funding in their spring raise. The round was led by Tom Williams’ venture fund, Heron Rock.
Why visual assistance is the key to holistic customer experiences
By: Kristen Gray • 25 June 2021
Service providers need to take a holistic view of how they deliver services to customers - often called the “enterprise experience”. Here’s what that enterprise experience looks like and how it makes life a lot better for customers and employees alike.
How much are truck rolls truly costing your business?
By: ICwhatUC • 21 June 2021
In the old way of delivering service, truck rolls were a revenue generator. But with changing customer needs and increased technological capability, it’s time to question both the real costs and the future necessity of truck rolls.