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3 ways virtual work helps speed up utility distribution projects

When it comes to large commercial projects, utility companies have a significant cost burden just to scope out a project. Whether moving a line, doing road work, reviewing contracts, or planning a service upgrade, there’s a lot of manual work involved that sucks up significant time (and money). 

By Kristen Gray

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3 ways technology can revolutionize utility vegetation management

In combination with weather, vegetation is one of the most common causes of power outages - or even wildfires - that could be termed as an electrical utility’s fault. That makes vegetation management one of the most critical, unseen functions in the electrical utility economy. Unfortunately, many utilities still use outdated processes that are costly on time and money. However, technology is making it easier than ever to keep business humming while keeping people safe.  

By Kristen Gray

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Why visual work is the key to holistic customer experiences

Field work businesses are becoming more complex, meaning partners, vendors, and suppliers increasingly play important roles in delivering a great customer experience.

With that in mind, field work companies need to take a holistic view of how they deliver services to customers -  often called the “enterprise experience”. Here’s what that enterprise experience looks like and how it makes life a lot better for customers and employees alike.

By Kristen Gray

How your business can take advantage of the boom in virtual work

We examine mobile service in North America and the increasing role of virtual delivery.

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How much are truck rolls truly costing your business?

In the old way of delivering field work, truck rolls were a revenue generator. But with changing customer needs and increased technological capability, it’s time to question both the real costs and the future necessity of truck rolls.

By Kristen Gray

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4 ways digital transformation is impacting the utility industry

Companies with a high quality digital experience are 2x more likely to be chosen as a preferred supplier, and utility companies are taking note. The industry has been slowly shifting already, as companies look to digital options as a key way to gain a competitive advantage. Now, changes are quickly expanding throughout whole organizations, from how they interact with customers to how they manage administration and find new business opportunities. 

By Kristen Gray

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Virtual-first is the new normal for field service companies

For decades, field technicians were assumed to be the face of a field work company. They did sales and solved problems face to face, making sure to provide the best possible customer experience. Now, things are different: customers still want great service, but 52% of field service organizations agree that virtual-first and remote services have become the primary way they deliver service. And now customers prefer it that way. 

By Kristen Gray

Support your customers remotely at their time of need

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The secret to closing more field service customers

The majority (78%) of people buy from the service provider who responds first, according to a Lead Connect study. That’s a huge opportunity to close business simply by showing up. However, this presents a challenge in the field service space when driving to a site is part of your sales process. To take advantage of the speed opportunity - closing more business simply by responding first - field service companies need to leverage video technology. 

By Kristen Gray

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How AI and automation are bringing more sustainability to field service

The effects of climate change are becoming undeniable. Weather patterns are changing, seasons are becoming wildly messed up, and entire ecosystems are dying. And the problem is not just environmental, but economic: when we can’t live in certain areas due to weather patterns, or whole cities are destroyed from storms, that harms business. 

By Guillermo

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How visual work helped a field service company save $135K per day

From trucks to equipment to insurance, field work is a pricey business to get into. However, technology is opening up opportunities to lower fixed costs in ways that used to be impossible. In one national field work company’s case, it led to 6-figure savings per day

By Luke Krueger

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How a broken garage door opener launched ICwhatUC

Life is interesting. If you listen and share with others, connections happen, and sometimes you connect with people that share the desire to reimagin
e how things work.

ICwhatUC was born when a series of seemingly random events and touchpoints happened.

By Guillermo

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Visual work platforms can help teams capture organizational knowledge

Over half (53%) of field service companies are concerned about replacing their workforce as people retire. For decades, knowledge was gained in siloed environments due to many field workers going to sites alone. Now as many experienced technicians think about retirement, young newcomers are ready to learn but fear being left out in the cold. Thankfully though, as challenging as the transition will be, new technology is enabling it more than ever.

By Kristen Gray

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The Intelligent Enterprise: Using data-driven insights to fuel growth

There is big data in field work. It’s not digital bits and bytes flying through cyberspace, though. It’s the conversations you have with customers, the notes about a job you think to yourself, or the observations you make in a virtual check up call. This data can not only help you find better clients, but also uncover efficiencies you never thought possible. 

By Luke Krueger

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Virtual Selling Means Better Customers. Here’s How

The fieldwork industry can be a slog sometimes. You get booked on an assignment and show up to someone’s house, half the time not knowing what to expect. Too often, it’s only after you show up do you realize what tools you need - resulting in yet another visit. This kind of back and forth amounts to field workers spending half their days on the road, but getting little done. 

By Luke Krueger

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Virtual Service = Higher Customer Satisfaction

Now more than ever, customers are less concerned about how a problem is solved - they just want it solved. That opens up huge opportunities, especially in traditional industries like fieldwork. For decades, field work looked pretty much the same - someone would drive to your house to fix a problem. But the combination of fieldworkers demanding new technology and customers demanding faster service means field service companies need to think outside the box. 

By Mackenzie Myles

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