Featured Article

Maintenance Organizational Models

By: Guillermo Salazar • 09 June 2025

How to Do More With Less?

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In our last chapter, we explored how structured playbooks bring clarity and control to the most common maintenance processes.

You’ve streamlined workflows with playbooks. You’ve started using data to make smarter, prescriptive decisions.

Keep playbooks simple, visual, and accessible. Update quarterly. Start with your top 3 issues and turn daily chaos into clear, consistent action.

Our mission is to simplify the homeowners & home builders customer experience. Let Iris do the work.

Maintenance is the most visible part of the resident experience—and often the most painful. From delayed responses to unclear timelines, it doesn't take many missteps for trust to erode.

Choose One: Centralization or Resident Experience?

By: Guillermo Salazar • 09 June 2025

Why Smart Operators Are Ditching the Either/Or Mindset—and Designing Teams That Scale Experience

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