The 5 mind-blowing stats you didn't know about tech in Field Service.
It’s hard to imagine the field work industry as a high-tech place when the most prominent visual we have is a large van or truck (likely with a ladder on top). The reality, though, is that field workers have a huge technology adoption curve - and even bigger technology needs. Between customer demands for increased speed, contactless service, and the desire to solve problems without having someone come into your home, field service is due for a huge technology revamp. Here are 5 mind blowing statistics that show just how ripe for change the field service industry really is.
By Luke Krueger
You Shouldn't Use Facetime For Work
The idea of sharing photos, videos, and texts is more mainstream than ever. We upload nearly 100 million photos to Instagram a day and send about 16 million texts a minute. We use WhatsApp, Zoom, Facetime, Facebook Messenger, and a variety of other apps for convenience. Photo sharing, video chats, and texting have permeated nearly every element of our personal lives, and now it’s starting to creep into our work lives. Using photo and video for work is now the norm - almost expected. This opens up a huge vulnerability, not only for customer data reasons but also for every individual’s right to privacy from their employer.
By Luke Krueger
Shouldn’t Field Workers Get Purpose-Built Technology too?
In the world of office work, there’s always an ‘app for that’. Field workers, on the other hand, are left with almost nothing for them. Despite regularly being on the road to see clients, handling upselling and cross-selling, and often needing to connect into work after typical work hours, field workers have been forced to hack their way through software not built for the way they work.
By Luke Krueger
The 5 mind-blowing stats you didn't know about tech in Field Service.
It’s hard to imagine the field work industry as a high-tech place when the most prominent visual we have is a large van or truck (likely with a ladder on top). The reality, though, is that field workers have a huge technology adoption curve - and even bigger technology needs. Between customer demands for increased speed, contactless service, and the desire to solve problems without having someone come into your home, field service is due for a huge technology revamp. Here are 5 mind blowing statistics that show just how ripe for change the field service industry really is.
By Luke Krueger
You Shouldn't Use Facetime For Work
The idea of sharing photos, videos, and texts is more mainstream than ever. We upload nearly 100 million photos to Instagram a day and send about 16 million texts a minute. We use WhatsApp, Zoom, Facetime, Facebook Messenger, and a variety of other apps for convenience. Photo sharing, video chats, and texting have permeated nearly every element of our personal lives, and now it’s starting to creep into our work lives. Using photo and video for work is now the norm - almost expected. This opens up a huge vulnerability, not only for customer data reasons but also for every individual’s right to privacy from their employer.
By Luke Krueger
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Enterprises Need To Prepare For the Next Generation of Privacy
As privacy continues to be in the spotlight - businesses need to think more critically about how they embed privacy by design.
By Luke Krueger
Technology Isn’t The Problem in Customer Service. It’s How It’s Built. There is a Better Way.
For utilities, field service, and construction companies, support tickets are more than sending an email. It’s an entire business unit consisting of desk technicians, field technicians, and a myriad of software. But there’s a disconnect: customers just want their problem solved. Unfortunately, the traditional model of house-calls - and the small army of field technicians required for the job - are costing companies millions annually.
By Luke Krueger
Shouldn’t Field Workers Get Purpose-Built Technology too?
In the world of office work, there’s always an ‘app for that’. Field workers, on the other hand, are left with almost nothing for them. Despite regularly being on the road to see clients, handling upselling and cross-selling, and often needing to connect into work after typical work hours, field workers have been forced to hack their way through software not built for the way they work.
By Luke Krueger
Enterprises Need To Prepare For the Next Generation of Privacy
As privacy continues to be in the spotlight - businesses need to think more critically about how they embed privacy by design.
By Luke Krueger
Technology Isn’t The Problem in Customer Service. It’s How It’s Built. There is a Better Way.
For utilities, field service, and construction companies, support tickets are more than sending an email. It’s an entire business unit consisting of desk technicians, field technicians, and a myriad of software. But there’s a disconnect: customers just want their problem solved. Unfortunately, the traditional model of house-calls - and the small army of field technicians required for the job - are costing companies millions annually.
By Luke Krueger
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