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How field teams are using AI to improve customer experience

The widespread availability of software solutions augmented by artificial intelligence (AI) have boosted their popularity and uptake within the enterprise space over the past five years.

An IBM survey revealed that 50% of enterprises are already taking action to deploy AI, using it to quickly access insights and automate processes. 

By Kristen Gray

How your business can take advantage of the boom in virtual work

We examine mobile service in North America and the increasing role of virtual delivery.

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In-person meter readings are too expensive. Go virtual to save time and money.

Simply put: manual meter readings are unnecessary when a customer is already on-site. At best, manually reading meters is inefficient, costly, and menial. However, they are also necessary, so they can’t be outsourced or removed entirely. Instead, technicians’ time could be better spent doing these readings without travel or having to split their attention between two tasks. 

By Kristen Gray

Support your customers remotely at their time of need

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3 ways virtual work helps speed up utility distribution projects

When it comes to large commercial projects, utility companies have a significant cost burden just to scope out a project. Whether moving a line, doing road work, reviewing contracts, or planning a service upgrade, there’s a lot of manual work involved that sucks up significant time (and money). 

By Kristen Gray

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3 ways technology can revolutionize utility vegetation management

In combination with weather, vegetation is one of the most common causes of power outages - or even wildfires - that could be termed as an electrical utility’s fault. That makes vegetation management one of the most critical, unseen functions in the electrical utility economy. Unfortunately, many utilities still use outdated processes that are costly on time and money. However, technology is making it easier than ever to keep business humming while keeping people safe.  

By Kristen Gray

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Why virtual work is the key to holistic customer experiences

Field work businesses are becoming more complex, meaning partners, vendors, and suppliers increasingly play important roles in delivering a great customer experience.

With that in mind, field work companies need to take a holistic view of how they deliver services to customers -  often called the “enterprise experience”. Here’s what that enterprise experience looks like and how it makes life a lot better for customers and employees alike.

By Kristen Gray

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How much are truck rolls truly costing your business?

In the old way of delivering field work, truck rolls were a revenue generator. But with changing customer needs and increased technological capability, it’s time to question both the real costs and the future necessity of truck rolls.

By Kristen Gray

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4 ways digital transformation is impacting the utility industry

Companies with a high quality digital experience are 2x more likely to be chosen as a preferred supplier, and utility companies are taking note. The industry has been slowly shifting already, as companies look to digital options as a key way to gain a competitive advantage. Now, changes are quickly expanding throughout whole organizations, from how they interact with customers to how they manage administration and find new business opportunities. 

By Kristen Gray

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Virtual-first is the new normal for field service companies

For decades, field technicians were assumed to be the face of a field work company. They did sales and solved problems face to face, making sure to provide the best possible customer experience. Now, things are different: customers still want great service, but 52% of field service organizations agree that virtual-first and remote services have become the primary way they deliver service. And now customers prefer it that way. 

By Kristen Gray

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The secret to closing more field service customers

The majority (78%) of people buy from the service provider who responds first, according to a Lead Connect study. That’s a huge opportunity to close business simply by showing up. However, this presents a challenge in the field service space when driving to a site is part of your sales process. To take advantage of the speed opportunity - closing more business simply by responding first - field service companies need to leverage video technology. 

By Kristen Gray

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How AI and automation are bringing more sustainability to field service

The effects of climate change are becoming undeniable. Weather patterns are changing, seasons are becoming wildly messed up, and entire ecosystems are dying. And the problem is not just environmental, but economic: when we can’t live in certain areas due to weather patterns, or whole cities are destroyed from storms, that harms business. 

By Guillermo

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How visual work helped a field service company save $135K per day

From trucks to equipment to insurance, field work is a pricey business to get into. However, technology is opening up opportunities to lower fixed costs in ways that used to be impossible. In one national field work company’s case, it led to 6-figure savings per day

By Luke Krueger

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