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ICwhatUC Selected for Stage 2 Capital’s Second Accelerator Cohort of Rising B2B Start-Ups

By: Tracy Posadowski • 23 June 2022

ICwhatUC is very excited to announce that we have been accepted into Stage 2 Capital’s exclusive accelerator program, kicking off on Jul 13, 2022. ICwhatUC is one of only 15 companies selected to participate in the latest cohort of rising B2B startups out of hundreds of applicants.

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Home builders and buyers kindle their relationship from the moment they enter the design center and nurture it until the warranty period ends. On average, it’s an emotional union for 1.5 - 2 years. That’s a long time, and could result in a lot of therapy.

Homeowner expectations of warranty service are at an all-time high, which makes it a key area of improvement for home builders.

Nearly 9 of 10 customers read reviews while making a decision to purchase, and 79% of customers trust those reviews as much as personal recommendations. Still, many companies focus more on new customer acquisition than customer retention, and it’s hurting their revenue and their reputation.

Support your customers remotely at their time of need

New homebuyers report that above all else, they want a better relationship with their builder. Most reported that communication was the biggest issue; they were frustrated by the lack of transparency and consistency.

In her employee spotlight, Sabrina shares what it takes to be a world class CSM, what she loves about her team, and the potential she sees in the future of the platform.

Product support companies are feeling the strain of a labor shortage at the same time as the demand for customer support has skyrocketed. Our goal is to change that. There’s no effective way to significantly save time, costs, and improve productivity without AI.

Craft your experience with ICwhatUC