Featured Article
ICwhatUC Selected for Stage 2 Capital’s Second Accelerator Cohort of Rising B2B Start-Ups
By: Tracy Posadowski • 23 June 2022
ICwhatUC is very excited to announce that we have been accepted into Stage 2 Capital’s exclusive accelerator program, kicking off on Jul 13, 2022. ICwhatUC is one of only 15 companies selected to participate in the latest cohort of rising B2B startups out of hundreds of applicants.
Relationships are tricky. New home warranty issues can make them trickier.
By: Tracy Posadowski • 11 August 2022
Home builders and buyers kindle their relationship from the moment they enter the design center and nurture it until the warranty period ends. On average, it’s an emotional union for 1.5 - 2 years. That’s a long time, and could result in a lot of therapy.
Improving the home warranty experience with data-rich insights
By: Eradj Khaidarov • 20 July 2022
Homeowner expectations of warranty service are at an all-time high, which makes it a key area of improvement for home builders.
3 ways for builders to improve customer loyalty (and increase revenue)
By: Kristen Gray • 08 July 2022
Nearly 9 of 10 customers read reviews while making a decision to purchase, and 79% of customers trust those reviews as much as personal recommendations. Still, many companies focus more on new customer acquisition than customer retention, and it’s hurting their revenue and their reputation.
Support your customers remotely at their time of need
Communication between home builders and buyers is broken. Here’s how to fix it.
By: Kristen Gray • 06 July 2022
New homebuyers report that above all else, they want a better relationship with their builder. Most reported that communication was the biggest issue; they were frustrated by the lack of transparency and consistency.
Employee Spotlight Series: Sabrina Bellisario, CSM
By: ICwhatUC • 05 July 2022
In her employee spotlight, Sabrina shares what it takes to be a world class CSM, what she loves about her team, and the potential she sees in the future of the platform.
4 ways automation is helping service companies do more with less
By: Kristen Gray • 04 May 2022
Product support companies are feeling the strain of a labor shortage at the same time as the demand for customer support has skyrocketed. Our goal is to change that. There’s no effective way to significantly save time, costs, and improve productivity without AI.