Featured Article
Maintenance Organizational Models
By: Guillermo Salazar • 09 June 2025
How to Do More With Less?
The Final Step in Maintenance Maturity: Prescriptive Operations
By: Guillermo Salazar • 08 July 2026
In our last chapter, we explored how structured playbooks bring clarity and control to the most common maintenance processes.
Measuring What Matters: Compete on Maintenance Experience.
By: Guillermo Salazar • 15 July 2025
You’ve streamlined workflows with playbooks. You’ve started using data to make smarter, prescriptive decisions.
From Centralized Vision to Daily Execution: Building Maintenance Playbooks That Work
By: Guillermo Salazar • 30 June 2025
Keep playbooks simple, visual, and accessible. Update quarterly. Start with your top 3 issues and turn daily chaos into clear, consistent action.
Our mission is to simplify the homeowners & home builders customer experience. Let Iris do the work.
Rebuilding the Maintenance Resident Experience From the Inside Out
By: Guillermo Salazar • 25 June 2025
Maintenance is the most visible part of the resident experience—and often the most painful. From delayed responses to unclear timelines, it doesn't take many missteps for trust to erode.
More With Less: Understanding the 1:100 Staffing Assumption
By: Guillermo Salazar • 13 June 2025
Meeting Maintenance Demand: Shaping Supply to Match the Need
Choose One: Centralization or Resident Experience?
By: Guillermo Salazar • 09 June 2025
Why Smart Operators Are Ditching the Either/Or Mindset—and Designing Teams That Scale Experience