Person holding phone working on control panelPerson holding phone working on control panel

Smarter service, anywhere, anytime.

Data-powered virtual service puts expertise in your customer’s hands.

Book a demo

Leading companies trust ICwhatUC

ATCO logo
UFA logo
Super Save
Fortis
AltaGas
Moduloc logo
Enbridge logo
SCG Process logo
Shea Homes logo
TriSummit Utilities logo
ATCO logo
UFA logo
Super Save
Fortis
AltaGas
Moduloc logo
Enbridge logo
SCG Process logo
Shea Homes logo
TriSummit Utilities logo
ATCO logo
UFA logo
Super Save
Fortis
AltaGas
Moduloc logo
Enbridge logo
SCG Process logo
Shea Homes logo
TriSummit Utilities logo
Screenshots of ICwhatUC in phone frames

Reduce costs. Increase revenue.

90%
reduction in service cost
60%
reduction in truck rolls
5X
more quotes
100%
eliminate wasted trips
30%
reduction in miles driven
22%
increase first fix time

How it works

ICwhatUC is a data-powered virtual service platform that uses video and analytics to simplify remote service.

  • Your customer calls you for support

  • You send an SMS message to start a video session

  • With a single tap, you can see what your customer sees through our virtual service platform

  • Guide customers with our in-session features and capture data from each interaction

  • Your entire team can review videos and insights in the cloud-based dashboard

The leading virtual service platform for enterprise

Digitize your field and product service.

Improve productivity, safety, and cross-organizational collaboration with virtual service.

Applications 1
Gain access to real-time insights.

Our data analytics engine does the heavy lifting for you. Become more data-driven by tracking trends in your data.

Applications 2
Improve your customer experience.

Become more customer-centric by offering them the personalized, on-demand experience they desire.

Applications 3

How your business can take advantage of the boom in virtual work

We examine mobile service in North America and the increasing role of virtual delivery.

Read whitepaper

Where we help

Customer service

Customer service

  • Respond to customers from anywhere
  • Branded customer experience
  • Holistic view of customer journey
Sales

Sales

  • Quickly estimate and win new deals
  • Reduce costly trips to site
  • Improve marketing personalization
Field service

Field service

  • Quickly diagnose and resolve issues
  • Easily track trends and patterns
  • Reduce and automate manual write-ups

Book a demo

We’d love to show you how it works. Get in touch – we’ll show you how our software suite can help transform your business.