Transform your service function with smart visual assistance
Connect with customers across all devices with one click. Complete tasks in real time. Convert customer touchpoints into actionable insights.
Trusted by leading enterprises
How it works
See it. Solve it. Scale it.
ICwhatUC’s visual assistance platform provides a suite of powerful problem-solving tools for enterprise teams.
01 - See it. Instant connection
See what your customers see, without the trip
Start a branded session with any customer on any smart device with just one click. No app, no account, no hassle.
From real-time smart visual assistance to guided self-serve options, our platform enables businesses to modernize their customer experiences through a secure and trusted remote video connection.
Connect without barriers.
Build trust with branded service.
Automate your booking workflow.
Share expertise, instantly.
02 - Solve it. Remote resolution
Use built-for-purpose tools to complete tasks in minutes, not hours.
Support your customers in real time or through guided self-serve options – two approachable models of smart service.
Get the issue in focus.
Uphold industry best practices.
Flag important information in real-time.
Bridge the knowledge gap.
03 - Scale it. Smart operations
Retain and amplify your team’s subject matter expertise. Permanently.
With expertise at a premium, you can scale your service experts and build a dynamic video library of your team's combined knowledge.
Mobilize your workforce.
Let us work in the background.
Build your collective knowledge.
Activate self-service channels.
Implementation
Adoption made easy
Transition to ICwhatUC and implement with your current stack to run a faster, smarter business with ICwhatUC’s powerful integrations.
Effortless integration
Make a significant impact without it feeling like a big change. ICwhatUC allows you to seamlessly integrate our smart visual assistance platform into most major enterprise workflow platforms.Incremental roll-out
Deploy smart visual assistance at your own pace. With our effortless browser-based platform, you can be interacting with your customers in less than an hour.Available on 6.5B devices
ICwhatUC’s one click remote sessions enable your team to connect instantly with any smart device.