Leading companies trust ICwhatUC
Reduce costs. Increase revenue.
- 90%
- reduction in service cost
- 60%
- reduction in truck rolls
- 5X
- more quotes
- 100%
- eliminate wasted trips
- 30%
- reduction in miles driven
- 22%
- increase first fix time
How it works
ICwhatUC is a data-powered virtual service platform that uses video and analytics to simplify remote service.
Your customer calls you for support
You send an SMS message to start a video session
With a single tap, you can see what your customer sees through our virtual service platform
Guide customers with our in-session features and capture data from each interaction
Your entire team can review videos and insights in the cloud-based dashboard
Improve productivity, safety, and cross-organizational collaboration with virtual service.
Our data analytics engine does the heavy lifting for you. Become more data-driven by tracking trends in your data.
Become more customer-centric by offering them the personalized, on-demand experience they desire.
Trusted by reputable organizations
How your business can take advantage of the boom in virtual work
We examine mobile service in North America and the increasing role of virtual delivery.
Where we help
Customer service
- Respond to customers from anywhere
- Branded customer experience
- Holistic view of customer journey
Sales
- Quickly estimate and win new deals
- Reduce costly trips to site
- Improve marketing personalization
Field service
- Quickly diagnose and resolve issues
- Easily track trends and patterns
- Reduce and automate manual write-ups
Who's talking about us
Book a demo
We’d love to show you how it works. Get in touch – we’ll show you how our software suite can help transform your business.