Are Your Warranty Requests Stacking Up?
Documenting and triaging post-possession home warranty issues costs on average upwards of $800,000 per year, and 50% of your staff productivity. IrisCX provides an AI Enabled Warranty Service Platform that will streamline warranty service requests, improve customer experience. Learn more below.
Home Builders have $730M in Warranty Requests and 40% of warranty issues are stuck
You're likely facing a challenging backlog, with industry trends showing that it takes up to two days for nearly 40% of warranty issues to even begin being addressed, potentially impacting your customer relationships and your brand's reputation.
Revamp Your Warranty Management and Customer Care
Navigating the complexities of post-possession defects, such as structural and electrical issues, adds to the urgency. With the financial implications becoming more pronounced — evidenced by substantial warranty accruals per home sold — it's clear that a strategic reassessment of your warranty management approach is essential in meeting these escalating demands effectively.
Our clients are leading the CX space
Biggest decisions to own a home are behind them.
Ensure your homeowners are never left in the dark, especially during the critical initial phase of home ownership, a time when many are navigating the complexities of owning and settling into their first home.
In the realm of home ownership, the period following possession is critical, often marked by the need for effective and prompt customer service. Virtual customer service, particularly through user-friendly, no-installation-required platforms like IrisCX, plays a pivotal role in enhancing this experience. The use of face-to-face video technology in post-possession service provides homeowners with immediate, personalized support. This method significantly streamlines the process of resolving issues, offering a level of engagement and clarity that traditional phone calls or emails cannot match. Homeowners can easily show service representatives the exact nature of their concerns, leading to quicker diagnostics and solutions.
A better experience. For both your customer and you.
Increase customer satisfaction and loyalty through a more customer centric experience. With IrisCX, brands can finally deliver the interactions customers want, at scale—a fundamental shift in customer engagement, how you sell, and how you provide support.
Embrace Technology and Self-Service
Reduce Costs($) with AI & Automation
In response to these challenges, the solution lies in embracing technology solutions. Given the labour shortage, automation and AI become not just valuable but essential tools for maintaining efficiency and managing workloads. In the housing industry, integrating self-service options is not only about enhancing operational efficiency and customer satisfaction but also about streamlining the logistics of scheduling personnel, trucks, and contractors. Communication with customers alone accounts for a significant portion of the workflow—up to 30% of the time. By adopting AI and automation, businesses can reclaim this time, focusing on core activities that matter most. This strategic shift towards efficient self-service systems offers a way to streamline operations, reduce overheads associated with manual scheduling and communication, and redirect resources to more critical areas of the business. This approach doesn't just meet current industry demands; it also aligns with the evolving consumer preference for self-service, positioning companies at the forefront of addressing housing market challenges efficiently.
Your customers will thank you for thinking of them first.
IrisCX offers an innovative and comprehensive support solution that revolutionizes how customers report and resolve issues. With IrisCX, the cumbersome process of filling out extensive forms is a thing of the past. Instead, customers can submit their issues along with necessary videos and documentation effortlessly. At the heart of this seamless experience is the IrisCX VisualBot. This advanced tool intelligently guides customers through the defect capture process, collating all relevant information effortlessly. This not only streamlines the submission process but also prepares the information in a ready-to-review format for your staff, saving valuable time and resources. Furthermore, IrisCX empowers customers to resolve certain problems independently through on-screen visual guides. This self-service feature significantly reduces the need for back-and-forth communication, making the problem-solving process more efficient and user-friendly. Say goodbye to endless input forms and complicated submissions. With IrisCX, a single click is all it takes to initiate the support process. Experience the efficiency and simplicity of IrisCX yourself by trying out our demo. Discover how it can transform your customer support experience and streamline your operations.
IrisCX is a comprehensive Remote Visual Assistance solution for home builders' customer support and warranty processes. it's a cost-saving powerhouse. By integrating this solution into existing customer service teams, companies can save at least $20 per hour per employee each week. This significant reduction in operational costs is achieved through effective technology and automation. IrisCX simplifies issue identification and resolution with its automated defect capture, making it an easy-to-implement, cost-effective alternative to complex and expensive traditional contact center systems, perfectly tailored for the evolving needs of the home building industry.
Reduce Workload Backlog
Foster Meaningful Customer Relationships
Streamline Service Workflow
Leverage Data for Strategic Insights
Interaction with VisualBot and VisualGuide
Automated Delivery of Defect Summaries
I agree to receive other communications from IrisCX.
IrisCX is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and contact you regarding products and services relevant to your account.
By clicking submit below, you consent to allow IrisCX to store and process the personal information submitted above to provide you the content requested.
Provide support 24/7.
Reduce customer frustration.
Let our AI do the prep work.
Clear your backlogs.
Incorporating Remote Visual Assistance into home warranty services enables swift and efficient resolution of homeowner issues. This technology permits teams to provide real-time, interactive consultations and diagnose problems remotely, negating the need for immediate in-person visits. Such an approach not only saves significant costs on truck rolls and overhead expenses but also enhances customer satisfaction through prompt and effective solutions. Leveraging this method reduces the likelihood of unresolved warranty claims and ensures a smooth, hassle-free experience for customers, all while maintaining control over operational costs.