We believe that no one should be forced to call a 1-800 number.

Customers dread the experience. Call centers can't keep up. Fortunately, there's a smarter way to deliver service.

Industries

A data-rich video platform, built for companies that support in-home products and services.

Connect with customers across all devices with one click. Complete tasks in real time. Convert customer touchpoints into actionable insights.

01

Home Builder

Transform your customer experience and enable proactive communication, from construction through to first-call warranty resolution.
02

Utilities

84% of truck rolls aren't service related. Provide instant remote service across all of your channels: customer care, inspections, assessments, and audits.

Home Builder

Your buyers trust you to build their dream home. Trust us to help you build an unforgettable visual customer experience.

The current standard of CX isn’t meeting your buyers’ expectations. Transform your customer experience and enable proactive communication, from construction through first-call warranty resolution.

As a home builder, you are not simply constructing a house. You are building a home for your customers for many years to come. Your buyers choose you based on your experience, quality, reputation, and trust. Effective communication is key to building and keeping that trust, and providing a remarkable customer experience.

Connect, communicate, and collaborate

Proactively connect with your buyers to show them the progress of their build in real time, without having to be on site. There is no app to download, and no password to remember. Simply send our secure link through email or SMS and your customer can instantly connect with you from any connected device.

Meet with buyers on their time

Meet your buyers at the time and place that works best for them. With our online booking portal, homebuyers have the opportunity to book a virtual appointment without waiting on a customer service line. Buyers can easily schedule and attend progress updates, no matter where they’re located.

Increase first-call resolution for warranty issues

Over 63% of customer problems can be solved remotely during the first call. Our reporting and insights capabilities allow you to identify common warranty issues and proactively get in front of them before you receive more complaints about the same issue.

Increase referrals and customer satisfaction

Get feedback from your buyers at every step along their homebuilding journey. Learn from customer data and apply new insights to your CX process. Build the trust necessary to win referrals and repeat business.
Curious to know what else ICwhatUC can do? We'd love to show you.

Utilities

Reduce truck rolls by 63% with smart visual assistance.

Our best-in-class suite of tools enable utility teams to solve customer concerns without the trip, reduce wait times, and improve their customer experience.

From real-time customer support to guided self-serve options, our platform helps utility teams modernize their customer experiences through a secure and trusted remote video connection.

Share expertise, instantly.

See, assess, and solve customer issues without a truck roll. Utility teams using ICwhatUC reduce truck rolls by over 60% and see a direct cost savings ROI of 25x.

Get the issue in focus, no matter where it is.

Complete progress check-ins, meter readings, and inspections in distributed or remote locations (with a 50% improvement on SLA's).

Show up prepared, every time.

Triage issues before rolling a truck and improve first time fix rate by over 20%. Show up prepared, so your customers don't have to wait for service twice.

Capture and gain insights from your record of work.

You're already using photo and video to communicate with your customers. With ICwhatUC, you can use that data to gain new insights about your business and your customers.
Curious to know what else ICwhatUC can do? We'd love to show you.

Craft your experience with ICwhatUC