One-click access via SMS
No app to download. With a single click from a text to your customers’ mobile device, we create a video connection between the customer and your expert.
Agents can draw on the live image in real time, easily guiding customers and enabling self-service. This results in quicker issue resolution and a superior customer experience.
Customize the video interaction your customers have with your company. Include messaging, post-call surveys and branding for a consistent brand experience.
Customer privacy protection
ICwhatUC is built with security and privacy at its core. Because there’s no app download or registration required, compliance with industry-leading privacy standards and practices are easy for you and your end customers.
All video calls are archived and available for review, creating an easy-to-access company knowledge centre. You can track your current or previous sessions on the same screen.
Book a demo
We’d love to show you how it works. Get in touch – we’ll show you how our software suite can help transform your business.