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ICwhatUC partners with Salesforce to provide seamless data-powered remote service for field teams

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Kristen Gray

ICwhatUC, a leader in data-powered work solutions for enterprise field service teams, has announced an integration with Salesforce to launch instant remote support through the CRM leader’s platform.

ICwhatUC’s solution uses artificial intelligence to automate tasks, gives field teams access to predictive analytics gathered from their customer data, and enables them to triage and fix issues remotely through shared smartphone video. These data-driven, real-time interactions save companies time, costs, and make work safer for their experts. 

This new partnership will allow ICwhatUC’s existing and future customers who use Salesforce as their CRM to launch ICwhatUC sessions and view their analytics directly from their Salesforce account, reducing time spent switching between the two platforms.

“Partnering with the leading CRM software in the world is an exciting step for our company,” says Guillermo Salazar, Co-Founder and CEO of ICwhatUC. “The opportunity to bring our product to a global market through their SaaS marketplace will add incredible value to our current and future customers, as well as ICwhatUC.”

Market forces have created an urgency for organizations across all industries to find new ways to serve their customers. Field teams have been tasked with adapting to the growing consumer preference for on-demand service delivery, and this adaptation has resulted in improved response times, reduced costs, and made work safer. Now that customer experience is driving many business decisions, data-driven work solutions based on consumer interactions provide actionable insights into what is working and what isn’t.

When field teams can combine the data-powered automation and insights of ICwhatUC with the organizational alignment power of Salesforce, virtual service delivery is not only an option but a natural progression. 

ICwhatUC enables the world's field workforce with a real-time data-powered work platform, enabling teams to serve their customers and log their work visually, leveraging AI, ML and video to make their work safer, more accurate and less complex. ICwhatUC serves its customers in Europe, North America and Australia.

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